Door Scheduling F.A.Q
 |
How To Use This Page |
Please look for your problem
in the list below. If you find it then click on the question
to go to the answer. If you cannot find an answer
to your question, or you require more information than provided,
please email us
(click here).
Please note that this page
contains links to external websites. We have no control over
the availability or content of such websites
Frequently Asked Questions:
- "User already logged in" error on attempting
to log in.
- Error 3320 - Function is not available...
- Error 430 - Class does not support
Automation...
- My clients cannot view my snapshots. What do
they need?
Answers
Q1:
"User already logged in"
Description: When user
attempts to log in they are told that their username is already
logged in.
Cause: Program did not exit correctly.
Solution:
- Enter your username as normal.
- Enter "reset" as a password (without the quotes).
- Click Ok.
You should now be able to log
in with your usual name and password.
Return to top.
Q2:
Error 3320 - "Function is not
available..."
Description: When user attempts to create a new
schedule or perform certain operations they are met with this error.
Cause: Some operating system components need to be
updated.
Solution:
-
Click here to go to the OWC update page on Microsoft's
website.
- Download and install the OWC10.exe update (there are
detailed instructions on the webpage)
- Restart Intec Project.
You should now be able to continue using the
program.
Return to top.
Q3:
Error 430 - "Class does not
support Automation..."
Symptoms: When certain functions of the
Import program are used this error is displayed
Cause: Some operating system components need to be
updated.
Solution:
-
Click here to go to the MDAC update page on Microsoft's
website.
- Download and install the MDAC update (there are detailed
instructions on the webpage)
- Restart Intec Project
You should now be able to
continue using the program.
Return to top.
Q4:
My clients cannot view my snapshots.
What do they need?
Symptoms: After emailing a schedule or quote
to a client they cannot view it on their computer.
Cause: They do not have Microsoft Office or
Microsoft Snapshot Viewer installed. This is needed to view
Microsoft Snapshot files, and is available for free from Microsoft.
Solution:
-
Click here to create a draft email to your client containing
a link to the Snapshot Viewer.
- Fill in the appropriate details - email address, subject
line and your details at the end of the email. You may change
the wording to suit, but the link must remain intact.
- Send the email to your client.
- Please note that Intec Systems cannot be held responsible
for the availability or content of external websites.
Return to top.